Product Support
SoftDevLabs Bug Reports and Feature Requests
If you find a bug please take the time to report it to me by sending an email
to support@softdevlabs.com or call me directly at (425) 883-6717.
Please be sure to include the following in all support requests:
- Your name and/or email address
- The transaction id in the purchase confirmation email
sent to you by PayPal
(support is provided to paying customers only!)
- A brief description of the problem
- What version of the product you are using
- What version of Hercules you are using
- What version of Windows you are using
- All relevant log files and/or control files
associated with the problem
As far as suggestions are concerned, if there is something you wish any of my
products did for you that it is currently not doing for you today (a new feature
for example), please do not hesitate to let me know and I will consider including
it in the next release if possible.
VMware ESX Considerations
If the Windows system where you plan to run CTCI-WIN is a
VMware virtual machine running under VMware Workstation, then CTCI-WIN
and Hercules networking should work just fine.
If the Windows system where you plan to run CTCI-WIN is a VMware virtual
machine running under VMware ESX however, then you will need to first
configure your portgroup or virtual switch policy to allow promiscuous mode
before CTCI-WIN will work properly.
Refer to the following VMware KB articles for more information:
The Windows 'PATH' Environment Variable Bug
After installing older versions of SoftDevLabs products (released prior
to April 2018) you may, under certain unusual conditions, discover that your
Windows PATH variable has been damaged or reset.
After extensive research over a extended period of time the cause of this
problem was finally determined to be due to an undocumented/unadvertised
shortcoming in the default Nullsoft Scriptable Install System
(NSIS) installer package
(http://nsis.sourceforge.net)
used to build all of Software Development Laboratories product installers.
As soon as the bug was discovered all Software Development Laboratories product
installers were immediately switched over to using the non-default (unadvertised)
"Large String" version of NSIS so that the problem will never occur again.
Software Development Laboratories would like to sincerely apologize for being
unaware of this undocumented/unadvertised shortcoming in NSIS's default product
and for whatever grief it has caused the two customers that are known to have
been impacted by it.
General News Information
General news information pertaining to the SoftDevLabs web site itself.
SoftDevLabs News page